ICONICS CFSWorX™ Connected Field Service Software Wins Control Engineering Engineers’ Choice Award

10th February 2020

ICONICS’ CFSWorX™ connected field service solution has won the Control Engineering Engineers’ Choice Award in the Software – Mobile Apps category, the publication announced on February 3, 2020.


Foxborough, MA – February 3, 2020 – ICONICS is a global automation software provider and six-time winner of the Microsoft Partner of the Year award, providing advanced web-enabled OPC UA and BACnet certified visualization, analytics, and mobile software solutions for any energy, manufacturing, industrial or building automation application. ICONICS’ CFSWorX™ connected field service solution has won the Control Engineering Engineers’ Choice Award in the Software – Mobile Apps category, the publication announced on February 3, 2020.
Control Engineering, part of CFE Media, awarded products in 29 categories of control, instrumentation, and automation products introduced in 2019, as chosen by print and online subscribers. This is the 33rd year of product recognition for the publication, highlighted in the February 2020 monthly edition, in several newsletters and at www.controleng.com/EngineersChoice.


“ICONICS is honored to have won the 2020 Control Engineering Engineers’ Choice Award for CFSWorX,” said Russ Agrusa, President and CEO of ICONICS. “This solution was designed with time savings, collaboration, knowledge sharing, skills emphasis, and ease of use in mind, which are shared goals for most engineers.”
“Using real-time monitoring and notifications, integration with other systems, alarms and escalation, and an audit trail, ICONICS CFSWorX enables greater communications, efficiencies and productivity,” said Mark T. Hoske, Control Engineering content manager.

“Continuous improvements among leading technology providers ensure that manufacturers, machine builders, and automation system integrators can achieve the levels of agility, efficiency, and effectiveness necessary to compete—and win—in today’s global economy.”


ICONICS CFSWorX™ is a solution designed to streamline the efficiency of field service organizations through intelligent scheduling and reliable notifications. It empowers field service workers and maintenance personnel to move past the legacy break/fix model towards more proactive facilities and equipment management. This enables organizations in any industry to reduce downtime and lower maintenance costs.
CFSWorX provides real-time monitoring of connected equipment, whether that be on-premises or via the Internet of Things. When any such equipment goes into an alarm or faulted state, CFSWorX uses intelligent algorithms and a customizable weighted scoring system to determine which field worker is best for the maintenance task – based on their location, schedule, availability, and skill level – and then sends a notification to the field worker’s mobile device for immediate action.